Secret Florist, every order is carefully prepared and checked before delivery.

Flowers & Perishable Products
As flowers and other floral arrangements are perishable and made especially for each order, returns are generally not accepted.

Damaged or Incorrect Orders
If your order arrives damaged, incorrect, or significantly different from what was ordered, please contact us as soon as possible after delivery. Please provide photographs of the received order so that we can review the issue and offer an appropriate solution.

Cancellations
Cancellation requests should be made as early as possible. Once an order has been prepared or dispatched, cancellation may no longer be possible.

Refunds
If a refund is approved, it will be processed through the applicable payment method and may take additional time depending on the payment provider.

Contact Us
For return, refund, or order-related concerns, please contact Secret Florist through the contact details provided on our website.